PLK Communities, a private real estate firm focusing on multi-family properties, has revolutionized the way they approach mentoring with their innovative “mentoring sprints” program. Instead of traditional mentorship programs that can lead to burnout among top performers, PLK has found success with short, focused sprints centered around specific training goals.
Program Details
PLK has successfully implemented mentoring sprints for over half of its workforce across two business units. One standout example is their sprint focused on telephone techniques, where top performers mentored bottom performers to improve their call quality based on feedback from a third-party analysis company.
The sprint lasted 60 days, with mentors guiding mentees through best practices, role-playing scenarios, and feedback sessions. Successful mentees who improved their performance received rewards, creating a motivating incentive for both parties.
Results
The mentoring sprints led to a significant improvement in call quality, with mentees achieving the desired performance benchmarks. This not only boosted PLK’s call-to-appointment ratios but also fostered a culture of continuous improvement and skill development within the organization.
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