Key Insights
- Nextiva has established itself as a leader in the voice solutions market for nearly 20 years, serving companies like IKEA and DHL.
- With top-tier VoIP services, Nextiva is your go-to option for enhancing communication systems.
- Featuring a remarkable 99.999% uptime, your business is always online and ready to assist clients.
- Nextiva’s versatile pricing plans cater to businesses of all sizes, starting at just $25 for small businesses and going up to $199 for enterprises.
Explore This Guide
Introducing Nextiva
Founded during the dot-com boom in 2006, Nextiva has earned its place as a prominent player in Customer Experience Management (CXM). Based in Scottsdale, Arizona, the company has provided VoIP services to over 1 million users, including name brands like IKEA, DHL, and the YMCA.
Whether you’re a budding startup handling a handful of texts or a large contact center managing thousands of calls, Nextiva is designed to support your needs. Their impressive 99.999% uptime minimizes dropped calls and comes with 24/7 US-based support to solve any issues quickly.
Nextiva offers an array of plans that cater to startups and large enterprises alike, including robust analytics, AI capabilities, and essential communication tools. If you’re looking for a reliable communication partner, Nextiva certainly deserves your consideration.
Nextiva Plans and Pricing: Comprehensive Breakdown
Plan |
Monthly Cost/User |
Annual Cost/User |
Key Features |
Small Business: Digital |
$25 | $20 |
Competitive Monitoring Messaging Apps Social Media Management Review Management Digital Help Desk |
Small Business: Core |
$36 | $30 |
Inbound & Outbound Voice Business SMS Video Meetings Screen Sharing & File Sharing Call Routing |
Small Business: Engage |
$50 | $40 |
Customer-to-Team SMS Messaging Toll-Free Numbers Advanced Reporting MS Teams Integration Web Chat Support |
Small Business: Power Suite |
$75 | $60 |
Inbound Sales & Service Call Center Priority Call Routing Unified Team Interface Supervisor Dashboard Automated Callback |
Enterprise: Essential |
$129 | – |
Inbound/Outbound Communication Workflow Management Advanced APIs Voice Transcription & Summarization Intelligent Routing |
Enterprise: Professional |
$159 | – |
Comprehensive Customer Journey Tracking Omnichannel Support AI-Assisted Interactions Real-Time Supervision Secure Payment Assistance |
Enterprise: Premium |
$199 | – |
Complete Workforce Management Optimized Communication Workflows CX Analytics for Business Insights |
Small Business Plans
Small Business: Digital Plan
- Cost: $25/month/user | $20/month/user annually
- Features: Focused on digital communication, including competitive monitoring and a unified digital inbox.
Small Business: Core Plan
- Cost: $36/month/user | $30/month/user annually
- Features: All Digital features, plus unlimited voice calling, SMS capabilities, and video conferencing.
Small Business: Engage Plan
- Cost: $50/month/user | $40/month/user annually
- Features: All Core features, advanced reporting, and MS Teams integration.
Small Business: Power Suite Plan
- Cost: $75/month/user | $60/month/user annually
- Features: All Engage features, including an inbound call center and advanced call routing.
Nextiva for Enterprises: Pricing and Features
Enterprise Essential Plan
Cost: Starting at $129/month/agent
Best For: Large-scale operations requiring budget-friendly communication tools.
Features:
- Robust customer communication management.
- IVR support for seamless customer journeys.
- AI integration for improved efficiency.
Enterprise Professional Plan
Cost: $159/month/agent
Best For: Organizations needing comprehensive omnichannel support.
Features:
- All Essential features plus complete journey history tracking.
- Real-time monitoring and secure payment options.
Enterprise Premium Plan
Cost: $199/month/agent
Best For: Businesses that require advanced analytics and workforce management.
Features:
- All Professional features with enhanced analytics support.
Comparison: Small Business vs Enterprise Plans
Choosing between the small business and enterprise options largely depends on your organization’s size and specific requirements. The small business plans, starting at $20/month, are ideal for startups and smaller teams, offering essential features for effective communication. On the other hand, enterprise plans starting at $129/month provide richer functionalities such as advanced AI capabilities and detailed insights—more suited for larger businesses facing complex communication needs. Review your growth objectives to make an informed decision.
FAQs
Nextiva is compatible with most VoIP-compatible phones from brands like Yealink, Cisco, and Poly. You can also easily convert existing systems without hassle, thanks to the NextivaONE app.
Call recording isn’t available in the Digital plan, but it can be added on for the Core plan. You need at least the Engage plan to enable call recording.
Yes, Nextiva works seamlessly with VoIP desk phones from Poly, Cisco, and Yealink. After plugging them into your internet connection, you can easily configure them through the Nextiva portal.
Each user must have a separate phone line, and billing is done per user who makes or receives calls.
Implementation typically ranges from a few days to several weeks, depending on your specific requirements. Contact the service team for a more accurate estimate.
The capacity depends on your selected plan; higher-tier options offer improved queue management for better customer satisfaction.
For optimal VoIP performance, aim for a broadband speed of 3-5 Mbps (100-150 Kbps minimum per call). Latency should remain under 150 ms, and packet loss should be below 5%.
To set up the auto attendant, log in to your Nextiva portal, navigate to Advanced Routing > Auto Attendants > Create Auto Attendant > Advanced Settings, and enter the required details.
Check Nextiva’s status page for real-time updates. To analyze your internet connection, perform a speed test and monitor packet loss.
Yes, Nextiva supports integrations with popular apps like Zoho, Zendesk, and Salesforce. Visit the Nextiva app store to see if your desired app is compatible.
