HI + AI In L&D: A Perfect Partnership?
As technology continues to advance, the role of artificial intelligence (AI) in Learning and Development (L&D) is becoming more prominent. But, despite this trend towards AI-driven training deliverables, human expertise remains crucial. We spoke with industry experts, Adrián Soto, SweetRush’s Director of Emerging Technologies, and Emily Dale, Immersive Learning Strategist at SweetRush, to explore the evolving “HI + AI” partnership in L&D. Here are three key insights for L&D leaders.
Know Your Goals, Optimize Your Team
Generative AI can streamline the learning experience design process by automating tasks and personalizing training. Understanding your goals and assigning the right team members to each pathway is vital for success. According to Adrián, democratizing learning through AI tools will set new expectations for speed to market, requiring teams to focus on quality standards and rigorous testing. On the other hand, high-impact training will demand excellence and creativity, enhancing extraordinary content with AI capabilities.
Mitigating Bias: Do Your Research, Consider Your Needs
While AI tools offer numerous benefits, they also raise ethical concerns related to bias. Adrián highlights the importance of recognizing human biases that can be amplified by AI technology, necessitating stricter policies and safeguards. Emily suggests conducting thorough research on AI tools to identify and address potential biases. It’s essential to integrate diversity in learner empathy interviews to mitigate bias in training content.
Institutional Knowledge Vs. Institutional Wisdom
As AI makes institutional knowledge more accessible, the value of institutional wisdom, derived from human experience and culture, becomes increasingly important. Emily emphasizes the significance of preserving institutional wisdom through stories, human experiences, and organizational consciousness. L&D leaders must leverage the HI + AI partnership to amplify human creativity and wisdom in learning experiences.
Download the L&D And Learner Experience 2024 Trends Report today to discover how the HI + AI partnership can enhance your training program and drive meaningful change in your organization.
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