Bringing a strategic edge to its training approach, HD Supply has launched the New Hire Academy—an intensive, 30-day program designed to arm new sales associates with crucial skills and industry insights.
Program Overview
The Academy’s extensive curriculum delves into a variety of topics. Participants gain a comprehensive grasp of the company’s unique Sales Model and Consultative Sales Process. The training also includes the adept use of sales tools, structured call techniques, and a deep dive into the latest products and services tailored to specific industries.
Participants can choose between virtual and in-person classes. Coupled with interactive instruction, the program integrates daily Q&A sessions to tackle any uncertainties.
Post-training reinforcement, spanning up to six months following the Academy, is a cornerstone of this initiative. Methods include:
- Frequent evaluations by direct supervisors to provide real-time feedback and foster open communication on performance and growth objectives.
- Specialized eLearning tasks aimed at enhancing associates’ grasp of critical sales strategies and company guidelines.
- Practical call calibration workshops where associates and managers collaboratively critique client interactions to pinpoint areas for improvement and highlight strengths.
- Tailored one-on-one coaching sessions to resolve specific issues or boost proficiency in challenged areas.
For sustained improvement, associates benefit from monthly personalized coaching with their managers. These sessions are pivotal for offering bespoke feedback, setting objectives, and honing skills. Moreover, access to new curriculum materials is provided to ensure ongoing development.
Monthly call evaluations remain crucial for collaborative assessment of sales interactions, pinpointing enhancement opportunities, and recognizing successful strategies to emulate.
Should any skills gaps arise, immediate targeted coaching steps in to resolve these swiftly.
Outcomes
Graduates of the New Hire Academy demonstrate a remarkable ability to engage customers 32% more swiftly than peers who have not received this training.
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