It’s finally time. After months of implementation, customization, and in-depth user training sessions across departments, it’s a go-live day for your new enterprise software. Change management leaders are excited about the potential time and cost savings. But what could go wrong?
Unfortunately, many ERP projects fail to meet their objectives, with insufficient training and support being a significant factor. Employees often resist change, following a process similar to the Kubler-Ross Change Curve when faced with new software.
To ensure successful software adoption, organizations need to prioritize:
A superior user experience
Traditional training methods like emails and videos may not be effective in the era of cloud-based apps with frequent updates. Users expect intuitive guidance similar to their consumer app experiences, leading to greater adoption and productivity.
Easy Identification and Remediation of Problem Areas
Change management teams must quickly address issues through targeted content delivery to reduce obstacles to software adoption and accelerate user integration.
Proof of Software Adoption
CFOs and CTOs need tangible results to defend their investments and prove ROI. Activity tracking and analytics play a crucial role in measuring software adoption and value realization.
Digital Adoption Platforms (DAPs) offer in-app guidance and support to drive adoption and combat resistance to technology change, ultimately improving communication and collaboration within organizations.
It’s clear that static training sessions alone are insufficient to achieve meaningful software adoption. Change management professionals must adopt a modern and continuous approach to ensure successful enterprise software implementation.
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