When it comes to evaluating hardware overhaul needs, the University of Missouri took a multifaceted approach. According to Matthew Canlas, a member of the university’s networking team, the first step was to get a comprehensive understanding of the existing network infrastructure.

Canlas explains, “We actually sent our networking team and some of our student employees out with scanning hardware in a backpack. For all of our 150 buildings, we created a heat map of where we were having connectivity issues and speed issues.” This hands-on approach allowed the team to pinpoint trouble spots and areas that required improvement.

By analyzing trouble-ticket data and assessing the age and quantity of existing hardware in each building, the team was able to identify specific needs. Canlas notes, “One of our identified needs was to increase the number of access points across campus, particularly in support of teaching and learning spaces. We focused our prioritization on those areas that directly contribute to our academic mission.”

With these considerations in mind, the upgrade plan involves a 30 percent increase in total access points, ensuring coverage in every corner of the buildings. Canlas mentions, “We’re using Cisco 9166 access points, with just under 5,000 of those deployed across campus. This will serve approximately 32,000 students and around 10,000 faculty and staff. In addition, we’re implementing Cisco 9800 wireless controllers for efficient management of the network.”

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Communication and Testing Are Key to a Successful Upgrade

Efficient communication and thorough testing play a crucial role in the success of any hardware upgrade project. Canlas emphasizes the significant improvements in network performance following the upgrade. He states, “Now it’s like a hot knife going through butter. In our most extreme case, we have 900 students in a single class all trying to access the Wi-Fi simultaneously. In the past, connectivity issues were common, but now it works flawlessly.”

To achieve similar outcomes, campus IT leaders recommend a few practical tips. McIntosh, another key member of the team, stresses the importance of early financial planning. “This is a large capital outlay. You have to plan and prepare and request funds from the board of trustees and the business management committee,” he explains.

When presenting the proposal for the upgrade, McIntosh advises including real-life examples of how the improved infrastructure will benefit faculty, staff, and students. “It’s not just about the technology itself. It’s about the impact it will have on daily operations and the overall learning experience,” he adds.